Thanks. I've considered that but also codinsering that this is a replacement unit that is still under warranty with the company and needs to be returned so I don't get charged I have no choice but to toughen it out. Starting over would just waste more time. As long as I can get my files off the defective unit I'll be happy but with all this waiting at this point I'm at a wall. Your video is the only thing that has helped so far so all I can do really is keep waiting as you say.